Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your plumbing problem when you call, fill out a form, or request a quote.
We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand what visitors find useful.
How We Use Information
We use your information to schedule your slab leak detection, send a technician to your home, provide an upfront price, and follow up on the work we performed. We also use it to answer your questions and keep records of your service.
We use website information to improve our site and make it easier for Princeton homeowners to reach us. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how people use the site. Cookies are small files stored on your device. They help the site load faster and show us which pages get the most attention.
You can turn off cookies in your browser settings. If you do, some parts of the site may not work as smoothly, but you can still call us at +1 345 567 8766 to request service.
Analytics and Third-Party Tools
We use analytics tools to see how visitors find our website and which pages they visit. These tools collect information like your IP address, browser type, and pages viewed. They do not identify you by name.
We may also use third-party scheduling or communication tools to confirm appointments and send service reminders. These providers only receive the information needed to do that job.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That means sharing your address and service details with the technicians and scheduling tools we use to get to your home and fix your leak.
We may also share information if the law requires it, to protect our rights or safety, or as part of a business transfer. We never sell your personal information to data brokers or marketers.
Data Retention
We keep your service records for as long as needed to support your warranty, respond to follow-up questions, and meet our legal and accounting requirements. When that time passes, we securely delete or anonymize the information.
Website analytics data is kept for a limited period and then removed or aggregated so it no longer identifies you.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. Access to customer records is limited to team members who need it to schedule and perform your service.
No method of transmission or storage is completely secure. We work hard to protect your data, but we cannot guarantee absolute security.
Your Rights
You can ask us to review, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages at any time.
To make a request, call us at +1 345 567 8766 or email us using the contact details below. We will respond promptly and let you know what we can do.
Children's Privacy
Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.
We encourage you to check this page when you use our services so you always know how we handle your information.